Terms of Service

TenthAvenue CRM is a customer-relationship-management and scheduling platform. Features may include contact and deal management, forms, email tools, electronic signature, and calendar scheduling that integrates with third-party providers such as Google Calendar, Microsoft Outlook, and Zoom. We may add, change, or remove features over time.

• You must be at least 16 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of your account information and for maintaining the confidentiality of your credentials.
• You are responsible for all activity that occurs under your account, and you must notify us promptly of any unauthorized use.

As between you and us, you retain all rights to the data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for having the necessary rights and permissions to submit Customer Data, including any personal information about your contacts.

You agree not to:

• Use the Service in violation of any law or third-party rights, including sending unlawful, deceptive, or unsolicited communications.
• Upload malware or attempt to gain unauthorized access to the Service or its related systems.
• Interfere with, disrupt, or place undue load on the Service’s infrastructure.
• Reverse engineer or resell the Service except as expressly permitted.

The Service can connect to third-party services that you authorize, such as Google Calendar, Microsoft Outlook, and Zoom. Your use of those services is governed by their own terms and privacy policies, and our access to data from them is governed by our Privacy Policy and, for Google data, the Google API Services User Data Policy. We are not responsible for third-party services and may lose access if a provider changes or discontinues its APIs.

The Service, including its software, design, and content (excluding Customer Data), is owned by TenthAvenue and its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to our trademarks or branding.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

To the maximum extent permitted by law, TenthAvenue will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold harmless TenthAvenue from claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if necessary to protect the Service or other users. Upon termination, your right to use the Service ceases; provisions that by their nature should survive will survive.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

These Terms are governed by the laws of the United States, without regard to its conflict-of-laws rules. The courts located in that jurisdiction will have exclusive jurisdiction over disputes arising from these Terms, except where prohibited by applicable law.

Questions about these Terms? Email privacy@tenthavenue.io.